Terms & Conditions

1. Business Information

1.1 Detail X Australia provides automotive protection, detailing and related services, including but not limited to:

• Paint Protection Film (PPF)

• Hybrid PPF and ceramic coating packages

• Ceramic coating

• Window tinting

• Dashcam installation

• Decontamination and maintenance wash packages

• In-store and selected mobile services

1.2 Our standard operating hours are Mondays to Fridays, 10:00am to 6:00pm. Saturday and Sunday appointments are available by appointment only.

1.3 You can contact us at:

Website: www.detailx.com.au
Phone: 0485 010 799
Email: [email protected]

2. Acceptance of Terms

2.1 By accessing our website, submitting an enquiry, accepting a quote, booking a service, or leaving your vehicle with us, you agree to be bound by these Terms & Conditions.

2.2 If you do not agree with these Terms, you should not use our website, book our services, or proceed with any purchase or appointment.

2.3 We may update these Terms from time to time. The latest version will apply from the date it is published on our website.

3. Quotes, Pricing and Service Information

3.1 Prices displayed on our website, advertisements, social media, or other promotional material are general guide prices only unless expressly confirmed in writing.

3.2 Final pricing may vary depending on the vehicle type, size, paint condition, service selected, product chosen, required preparation work, and installation complexity.

3.3 All quotes are valid for the period stated on the quote. If no period is stated, the quote is valid for 14 days from the date issued.

3.4 We reserve the right to update, correct, or withdraw pricing or service information where an error, omission, or change in supplier costs occurs.

3.5 Any additional work required beyond the original quote will be discussed with you before proceeding where practical.

4. Bookings, Deposits and Payment

4.1 A booking is only confirmed once we have accepted the booking and, where required, received a deposit.

4.2 Deposits may be required for selected services, including but not limited to PPF installation, ceramic coating, tinting, dashcam installation, and custom work.

4.3 Deposits are used to secure appointment time, order materials, and prepare for your service.

4.4 Full payment is due upon completion of the service unless otherwise agreed in writing.

4.5 Vehicles may not be released until payment has been received in full.

4.6 We may accept payment by approved methods advised at the time of booking.

5. Cancellations, Rescheduling and No-Shows

5.1 We ask that you provide reasonable notice if you need to cancel or reschedule your booking.

5.2 Where less than 48 hours’ notice is provided, we may retain part or all of the deposit to cover preparation time, allocated labour, ordered materials, or lost appointment availability.

5.3 If you do not attend your appointment and do not provide notice, your deposit may be forfeited.

5.4 We may reschedule a booking due to staff availability, supplier delays, weather conditions, equipment issues, safety concerns, or circumstances outside our reasonable control.

5.5 Nothing in this clause limits your rights under the Australian Consumer Law.

Legal review recommended: Deposit forfeiture, cancellation fees and rescheduling clauses should be reviewed to ensure they are reasonable and enforceable for your exact booking process.

6. Customer Responsibilities

6.1 You must provide accurate information about your vehicle, including make, model, age, condition, prior repairs, repainting, coatings, film, tint, damage, modifications, or known defects.

6.2 You must remove personal belongings, valuables, child seats, accessories, toll tags, loose items, and fragile items before leaving your vehicle with us.

6.3 You must ensure the vehicle is legally registered, insured, safe to drive, and free from dangerous items.

6.4 Where mobile services are provided, you must provide safe and reasonable access to the vehicle, adequate space, and any required power or water access if requested.

6.5 We are not responsible for loss or damage to personal items left inside the vehicle unless caused by our negligence.

7. Vehicle Condition and Pre-Existing Damage

7.1 Automotive protection and detailing services are affected by the existing condition of the vehicle.

7.2 Pre-existing stone chips, scratches, dents, paint defects, oxidation, poor repairs, contamination, peeling clear coat, weak paint, previous coatings, old tint, or prior film may affect the final result.

7.3 We may inspect and document your vehicle before work begins, including photographs or videos for condition records.

7.4 While we take care during all services, we are not responsible for pre-existing defects becoming more visible after cleaning, decontamination, polishing, film installation, coating, tinting, or related preparation work.

7.5 If we identify a condition that may affect the service outcome, we may recommend additional preparation work or decline to perform the service.

8. Paint Protection Film, Ceramic Coating and Tinting Results

8.1 PPF, ceramic coating and window tint are professional protection and enhancement services, but they do not make a vehicle immune from all damage.

8.2 Paint Protection Film helps reduce the risk of stone chips, scratches and road wear, but it may not prevent all impacts, punctures, staining, lifting, edge wear, or damage caused by misuse, accidents, harsh chemicals or poor maintenance.

8.3 Ceramic coating improves gloss, slickness, hydrophobic performance and ease of maintenance, but it does not prevent all scratches, chips, water spots, etching, staining, or contamination.

8.4 Window tint may improve privacy, glare reduction and comfort, but results can vary depending on glass type, film type, vehicle design and legal tinting requirements.

8.5 Minor installation characteristics, including small dust particles, edges, seams, stretch marks, moisture haze, curing marks, or slight variation in finish, may occur within acceptable industry standards.

8.6 We will explain aftercare requirements where relevant. Failure to follow aftercare instructions may affect the appearance, durability or warranty coverage of the service.

9. Manufacturer Warranties and Product Warranties

9.1 Some products and services may be supported by manufacturer warranties, including selected PPF and ceramic coating products.

9.2 Manufacturer warranties are provided by the relevant manufacturer and are subject to their terms, limitations, eligibility requirements, exclusions and claim processes.

9.3 We do not control manufacturer warranty decisions, approval periods, exclusions or remedies.

9.4 Warranty coverage may be affected by poor maintenance, accidents, misuse, harsh chemicals, abrasive washing, environmental damage, repainting, repairs, modifications, neglect, or failure to follow aftercare instructions.

9.5 Warranty details should be reviewed before proceeding with the service.

9.6 Nothing in any manufacturer warranty limits your rights under the Australian Consumer Law.

Legal review recommended: Warranty wording should be checked against the exact warranty documents provided by Llumar, Avery Dennison, STEK, Nasiol, GTECHNIQ, CarPro or any other product supplier.

10. Australian Consumer Law

10.1 Our goods and services may come with guarantees that cannot be excluded under the Australian Consumer Law.

10.2 Where the Australian Consumer Law applies, you may be entitled to remedies if a product or service fails to meet a consumer guarantee.

10.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy, warranty or other protection that cannot lawfully be excluded.

10.4 To the extent permitted by law, our liability is limited to the remedies available under applicable law, including re-supplying the service, repairing the issue, or providing another remedy required by law.

10.5 You should contact us promptly if you believe there is an issue with a service so we can assess the matter and provide an appropriate response.

11. Care Instructions and Aftercare

11.1 You must follow all aftercare instructions provided by Detail X Australia or the relevant product manufacturer.

11.2 Aftercare requirements may include avoiding washing, harsh chemicals, pressure washing, abrasive contact, window operation, heavy rain exposure, or other activities for a specified curing period.

11.3 Failure to follow aftercare instructions may reduce service performance, affect appearance, or void warranty coverage.

11.4 We recommend regular maintenance using suitable products and safe washing methods to preserve your vehicle’s finish.

12. Mobile Services

12.1 Selected services may be available as mobile services depending on location, vehicle condition, weather, safety, access and service requirements.

12.2 Mobile services may not be suitable for all work, especially services requiring controlled conditions, extended curing time, specialist equipment or dust-sensitive installation.

12.3 We may recommend that your vehicle be serviced at our Oakleigh studio where this is necessary for quality, safety or product performance.

12.4 Additional travel fees may apply for mobile services outside our usual service area.

13. Risk, Storage and Vehicle Access

13.1 You authorise us and our team to move, operate or reposition your vehicle as reasonably required to perform the service.

13.2 You acknowledge that vehicles may need to remain at our premises for preparation, installation, curing, inspection or quality control.

13.3 We take reasonable care of vehicles left with us, but we are not responsible for loss or damage caused by events outside our reasonable control, including severe weather, theft, vandalism, third-party actions, power failure, supplier delays or emergency events, except where required by law.

13.4 You must collect your vehicle within the agreed timeframe after completion. Storage fees may apply if the vehicle is not collected within a reasonable period after notice is given.

Legal review recommended: Storage fees, vehicle release and risk clauses should be checked for compliance with Victorian and Australian consumer laws.

14. Photos, Videos and Marketing

14.1 We may take photos or videos of your vehicle before, during and after the service for inspection, quality control, internal records, warranty support and proof of condition.

14.2 We may request permission to use photos or videos for marketing, website, social media or portfolio purposes.

14.3 We will not intentionally publish personal information, number plates, identifying details or private belongings without your consent where reasonably practical.

14.4 If you do not want your vehicle used for marketing purposes, please advise us in writing before the service begins.

15. Website Use

15.1 You agree to use our website only for lawful purposes.

15.2 You must not misuse our website, attempt to interfere with its operation, introduce malicious code, scrape content, copy material without permission, or use the website in a way that may damage our business or reputation.

15.3 We do not guarantee that our website will be uninterrupted, error-free, secure or free from viruses.

16. Intellectual Property

16.1 All content on our website, including text, images, logos, graphics, layouts, service descriptions, branding and design elements, is owned by or licensed to Detail X Australia unless otherwise stated.

16.2 You may view and use our website for personal, non-commercial purposes only.

16.3 You must not copy, reproduce, adapt, distribute, publish or use our content for commercial purposes without our written permission.

17. Third-Party Products, Links and Brands

17.1 We may use or refer to third-party product brands, manufacturers, suppliers, websites or warranty providers.

17.2 References to third-party brands do not mean those parties own, operate, endorse or control Detail X Australia unless expressly stated.

17.3 Third-party links are provided for convenience only. We are not responsible for the content, accuracy, availability or practices of third-party websites.

18. Disclaimers

18.1 We aim to provide accurate and helpful information, but website content is general in nature and may not account for your specific vehicle condition, requirements or circumstances.

18.2 Service outcomes may vary depending on vehicle age, paint condition, prior repairs, environmental exposure, maintenance practices and product suitability.

18.3 Before relying on any website information, you should contact us for advice specific to your vehicle and service needs.

19. Limitation of Liability

19.1 To the maximum extent permitted by law, Detail X Australia is not liable for indirect, incidental, special or consequential loss, including loss of resale value, loss of enjoyment, loss of income, business interruption, or loss arising from delay.

19.2 To the extent permitted by law, our liability is limited to the amount paid by you for the relevant service or the remedy required under applicable law.

19.3 Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence, or any liability that cannot be excluded under Australian law.

Legal review recommended: Liability limitations should be reviewed by a qualified Australian lawyer to ensure they are fair, enforceable and compliant with unfair contract term rules.

20. Privacy

20.1 We may collect personal information such as your name, phone number, email address, vehicle details, booking information, payment information and service history.

20.2 We use this information to respond to enquiries, provide quotes, manage bookings, perform services, process payments, maintain records, assist with warranties, improve our business and communicate with you.

20.3 We will handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws where they apply.

20.4 Please review our Privacy Policy for more information about how we collect, use, store and disclose personal information.

Legal review recommended: Privacy obligations should be reviewed based on the business’s annual turnover, data handling practices, marketing tools, payment providers and whether the Privacy Act applies.

21. Complaints and Dispute Resolution

21.1 If you are unhappy with a service, please contact us as soon as possible with your name, contact details, vehicle details, service date, and a clear description of the issue.

21.2 We may request photographs, an inspection, maintenance history, aftercare information, or other relevant details to assess the issue.

21.3 We will aim to resolve complaints fairly and within a reasonable timeframe.

21.4 If a dispute cannot be resolved directly, either party may seek assistance from a relevant consumer protection body, tribunal, mediator, or court with appropriate jurisdiction.

22. Force Majeure

22.1 We are not liable for delay or failure to perform an obligation where the delay or failure is caused by events outside our reasonable control.

22.2 This may include severe weather, natural disasters, accidents, illness, supplier delays, product shortages, equipment failure, power outages, government restrictions, industrial action, or emergency events.

23. Governing Law

23.1 These Terms are governed by the laws of Victoria, Australia.

23.2 The parties agree to submit to the courts and tribunals with jurisdiction in Victoria, Australia, subject to any rights you may have under applicable consumer laws.

Legal review recommended: Governing law and dispute resolution clauses should be reviewed if the business services customers outside Victoria or enters into commercial fleet agreements.

24. Contact Us

Website: www.detailx.com.au
Phone: 0485 010 799
Email: [email protected]