Privacy Policy

1. Business Details

Detail X Australia provides automotive protection, detailing and related services, including paint protection film, ceramic coating, window tinting, dashcam installation, decontamination washes and maintenance wash packages.

Business Name: Detail X Australia
ABN: 44689177615
Website: https://detailx.com.au
Phone: 0485 010 799
Email: [email protected]

2. Scope of This Policy

This Privacy Policy applies to personal information collected through our website, enquiries, bookings, in-store visits, mobile services, phone calls, emails, social media, payment processes and customer communications.

By using our website or engaging our services, you agree to the collection and handling of your personal information in accordance with this Privacy Policy.

3. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities. This may include:

1. Your full name

2. Phone number

3. Email address

4. Home, business or service address

5. Vehicle details, including make, model, year, colour, registration details and condition

6. Booking and service history

7. Quote details and service preferences

8. Payment and billing information

9. Communication history with us

10. Photos or videos of your vehicle before, during or after service

11. Website usage data, such as pages visited, enquiry forms submitted and device information

12. Marketing preferences and feedback

We may also collect information about your vehicle’s condition, previous repairs, coatings, paint damage, tint, film, modifications or other details needed to provide accurate advice and service.

4. How We Collect Personal Information

We may collect personal information when you:

1. Visit our website

2. Complete an enquiry or booking form

3. Call, email or message us

4. Request a quote

5. Book or purchase a service

6. Bring your vehicle to our Oakleigh studio

7. Arrange a mobile service

8. Communicate with us through social media

9. Leave a review or testimonial

10. Subscribe to updates or marketing communications

11. Make a warranty, aftercare or service-related enquiry

Where possible, we collect personal information directly from you. We may also collect information from third parties where you have authorised them to provide it or where it is reasonably necessary for our services.

5. Why We Collect and Use Personal Information

We collect and use personal information to:

1. Respond to enquiries

2. Provide quotes and recommendations

3. Confirm and manage bookings

4. Perform vehicle protection, detailing, tinting, dashcam installation and maintenance services

5. Assess vehicle condition before service

6. Process payments and issue invoices

7. Provide aftercare instructions

8. Support product or manufacturer warranty claims

9. Maintain customer and service records

10. Improve our services, website and customer experience

11. Send service reminders, updates or promotional communications where permitted

12. Respond to complaints, disputes, warranty questions or legal requirements

13. Protect our business, customers, staff and property

We only collect information that is reasonably necessary for our services and business operations.

6. Vehicle Photos and Videos

We may take photos or videos of your vehicle for inspection, quality control, proof of condition, service records, warranty support and internal training.

With your consent, we may also use photos or videos of your vehicle for marketing, social media, website content, portfolio examples or promotional material.

We will take reasonable steps not to publish personal information, number plates, identifying details or private belongings without your permission.

If you do not want your vehicle used for marketing purposes, please let us know in writing before your service begins.

7. Website Data, Cookies and Analytics

Our website may use cookies, analytics tools, tracking pixels or similar technologies to understand how visitors use the site, improve performance and support marketing.

This may collect information such as your browser type, device type, IP address, pages visited, time spent on the website and enquiry form activity.

You may be able to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

8. Marketing Communications

We may use your contact details to send service updates, special offers, maintenance reminders, aftercare information or other marketing communications where permitted by law.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.

Even if you opt out of marketing, we may still contact you about bookings, quotes, invoices, warranty matters, aftercare instructions or important service-related information.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services. This may include disclosure to:

1. Staff, contractors or authorised service providers

2. Payment processors and accounting providers

3. Website, hosting, email and IT service providers

4. Booking, CRM or customer communication platforms

5. Product manufacturers, suppliers or warranty providers

6. Insurance providers, legal advisers or professional advisers

7. Government, regulatory or law enforcement bodies where required by law

8. Marketing platforms where you have consented or where permitted by law

We do not sell your personal information.

10. Overseas Disclosure

Some third-party platforms we use, such as website hosting, email, analytics, payment, CRM, booking or marketing tools, may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers and protect your information in accordance with applicable privacy requirements.

11. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure systems, password protection, limited access, staff confidentiality practices, secure storage, reputable third-party platforms and appropriate record management processes.

No method of electronic storage or transmission is completely secure. However, we aim to protect personal information using reasonable and practical safeguards.

12. Retention of Personal Information

We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including service records, warranty support, legal compliance, accounting, dispute resolution and business administration.

When personal information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

13. Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, outdated, incomplete or misleading.

To make a request, please contact us using the details in this Privacy Policy. We may need to verify your identity before providing access or making corrections.

In some circumstances, we may refuse access or correction where permitted by law. If this happens, we will explain the reason where reasonable and lawful.

14. Data Breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to contain, investigate and respond to the incident.

Where required by applicable privacy laws, we will notify affected individuals and the Office of the Australian Information Commissioner if a data breach is likely to result in serious harm.

15. Third-Party Websites and Links

Our website may contain links to third-party websites, product manufacturers, social media platforms or service providers.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information to them.

16. Children’s Privacy

Our services are intended for vehicle owners and customers who are able to enter into service agreements.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue.

Please include your name, contact details and a clear description of your concern. We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy or consumer protection body.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal obligations or business practices.

The updated version will be published on our website with the revised “Last Updated” date.

19. Contact Us

For privacy questions, access or correction requests, complaints, or marketing opt-out requests, please contact:

Detail X Australia
Unit 7, 18-20 Edward Street
Oakleigh VIC 3166
Australia

Website: https://detailx.com.au
Phone: 0485 010 799
Email: [email protected]